John has been in the plumbing industry for over 25 years. He started with new construction plumbing and after a few years, found his love in service plumbing. After working for several other companies and learning all he could, he decided to open his own company bringing to the industry the highest quality service plumbing he could offer. He enjoys educating his customers about what he is doing and why, so they can be part of the decision process. In his free time he loves boating, fishing, camping and riding ATV's with his family.
Karen has many years of experience being an office manager. Coming from a retail management background, she also has several years of customer service experience. She started in the plumbing industry as an office manager in 2006 until 2011. After that she was the Operations and Project manager for a tax firm for nearly 11 years. Now, along side her husband, she runs the office at Fusion, managing all of the incoming service calls and requests, scheduling and bookkeeping. She stays busy running to and from her kid's sporting events, volunteers for the local high school football board and generally has a love for problem solving and helping people. She also enjoys boating, camping and riding ATV's with her family.
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